Frequently Asked Questions

Already registered? Got questions?

We’ve got you covered! Our team has answered the most burning questions below and created some video tutorials for you.


You will receive your invitation to join our networking app. The email will be sent to the email address(es) you provided at the point of registration.

You will be invited to complete the following stages in order to activate your user profile: 

PHASE 1: Assign your Persona Type – complete by 26 March 2021

PHASE 2: Log on to the Grip platform and set your preferences – complete by 06 April 2021 

PHASE 3: Provisional meetings assigned, approval required – complete by 13 April 2021

PHASE 4: Meetings are finalized and your login to access content on 20+21 April will be provided

You will also have the option to schedule “free flow” meetings outside of the scheduled “Meet Up”. Further information on how to do this is provided in the FAQ section below. 

Check out our helpful How To guides here 



We’ve created some login details for you. Please do not change your details or you won’t be able to access the event 🙏

Simply follow this link to our online event platform Hopin 👉 and enter the email address and password below:

Email address: your first name + last name (all lower case, no space or punctuation) +

Your Password is Americas

E.g. Elon Musk =

Password: Americas

E.g. Saima Qureshi-Rivera =

Password: Americas


  • Recommended browsers Google Chrome, Safari or Firefox.
  • Please do not use a mobile device.
  • Update your profile. You can add your pic, social handles and company details. This will make it easier for other attendees to see who you are and connect directly with you.

Your ticket

If you have booked multiple tickets, make sure to assign your ticket(s) i.e add an email address or we won’t be able to create login credentials.

  • Please use your business email
  • Update your profile: The more details you provide, the better your networking experience will be (job title, company type, country, etc.).
  • If you can’t find your ticket, search for an email from tito (check your spam). If you still can’t find it, email us at

Frequently Asked Questions


What areas are there on Hopin, the online event platform?

You can navigate through the different areas on the left side of your screen

  1. Reception:

Upon opening Hopin and joining the event, you will land in the Reception area. Here you will find a complete overview of the agenda and you can follow what is currently happening and what’s to come.

  1. Main Stage:

This is the Stage, where our headliner speakers will be hosting and presenting throughout the two day event.

  1. Workshops + Panels:

Combination of Q&A, masterclass,panels, workshops and training. See full programme agenda to plan your day


What are the networking capabilities?  +

During WSAI Americas we will be running several networking opportunities throughout both days. You will be able to join these via our Grip networking platform.

There are several ways to network on the platform

  1. Using the pre-scheduled meeting function to arrange your 1-2-1 meetings for Monday 19 April [14:00 – 16:00 ET]
  2. Using the free-flow meeting function to arrange 1-2-1 meetings from Monday 19 April – Friday 07 May 
How long can I access the content for, after the event?

You will be invited to join our NEW community app, The Mothership. All video on demand content will be accessible to watch on the App.

You will have XXX months free subscription.


Can I download the materials?

You will not be able to download any of the materials.


Can I ask questions during the sessions? 

Yes. Every area in Hopin has its own dedicated chat. You will be able to ask your questions, interact with attendees in the chat section in each area. Areas include Main Stage and Workshops/Panels, as well as an overall Event chat feed where we will be sharing announcements throughout the day.


When will I be able to access the event on Hopin? 

We want to make sure that your login process is as smooth as possible, so please login into your profile ASAP and check your credentials. You will be able to access the event on Hopin 5 min before it starts from your profile dashboard by logging into your Hopin account.


How do I know where to find what’s happening now? 

Similar to a physical event, you can choose where you want to go and what you’d like to attend. In the reception and schedule areas you will find the complete agenda showing what is happening where. You will also find an overview of the different event areas, and further details about the event.

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